Refunds
If a customer is overcharged or you need to credit them back for some other reason.
Credit/Cancel Rights are required for the staff member trying to complete the refund.
1) On the POS screen, order the item that needs to be credited back to the customer
2) Press Tender
3) Press Refund at the bottom of the Tender Screen
You will be prompted to enter a note. Enter the reason for the refund and press Ok
Follow any on-screen prompts
4) Choose the payment type to refund the customer, eg. Cash. Then close the bill and give the customer their change.
The refund will appear in the 'Refunds' report in the Office module, under Reports > Security. It can also be viewed on the Zed report.
You can set the system to have pre-set reasons for Refunds so your reports will have more specific information. See Quick Messages to set this up.