Printer Connection Issues
Red or Yellow Printer Notification Bar:
Steps to try and reconnect the printer:
Method 1. Refresh the Webpage.
Method 2. Check if the Printer connection still prints "Success" - Tools>Printers>Edit Pencil>Connection>Setup USB Device>Select the Printer from the list.
then Save and refresh the webpage.
then Save and refresh the webpage.
Method 3. Clear the Webpage connected devices from this location on the Webpage and then repeat Method 2:
Black Idle printer Notification Bar, but still not printing:
Steps to test and then complete the reconnection of the printer:
Step 1. Clear the webpage's connected devices from this location on the webpage here.
Step 2. Reconnect the Printer connection - Tools>Printers>Edit Pencil>Connection>Setup USB Device>Select the Printer from the list.
If "Success" is printed continue to Step 3.
If "Success" is NOT printed call POSbiz Support on 03 365 7301
Step 3. Test changing a previous Order to the status "Received"
If it prints automatically it is fixed.
If it fails Call POSbiz Support on 03 365 7301