Cancels

If a customer at a table orders something which is sent to the kitchen, then changes their mind, you can cancel the items that they don’t want.

1) On the POS screen, press Select Table and select the table with the item(s) to be canceled

2) Press Bill: Table #xx

3) Press All Guests

4) Select the item(s) you wish to cancel, making them orange

5) Press Cancel Items

6) It will then say “A credit will appear on receipt. Do you wish to continue?” Press OK 

7) Press Custom Reason and type in a reason for the cancel and press Ok, or select a preset reason

Follow any on-screen prompts

The item(s) will now be Red. This means it has been canceled

8) Press Exit and continue service

When billing off a table, make sure you select the canceled items as well so that they are removed from the system. 

You can set the system to have preset reasons for Cancels and Refunds so your reports will have more specific information. See Quick Messages to set this up.

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