If a customer at a table orders something which is sent to the kitchen, then changes their mind, you can cancel the items that they don’t want.

1) On the POS screen, press Select Table and select the table with the item(s) to be canceled

2) Press Bill: Table #xx

3) Press All Guests

4) Select the item(s) you wish to cancel, making them orange

5) Press Cancel Items

6) It will then say “A credit will appear on receipt. Do you wish to continue?” Press OK 

7) Press Custom Reason and type in a reason for the cancel and press Ok, or select a preset reason

Follow any on-screen prompts

8) Press Exit and continue service